Hospitality Service Excellence
Professional hospitality specialist from Bangladesh with experience in restaurant operations, tourism, customer support, and guest handling.
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Restaurant Operations Management
Assisting with food service, cleanliness, delivery of beverages, cashier handling, and maintaining hygiene standards.
Call Centre & Customer Support
Handling customer calls, providing information, solving issues, and ensuring customer satisfaction.
Guest Relations & Teamwork
Working in a team environment, coordinating with colleagues, and delivering excellent customer service.
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Contact Details
+880 1620-956666
munna.choukider@gmail.com
Madanpur Sadar, Madanpur Bangladesh
About Me
MD Munna Choukider — motivated restaurant & tourism professional from Madaripur, Bangladesh. Currently Restaurant Trainee at Shopnochura Rooftop Restaurant. Previously Call Centre Executive at Sundarban Courier Service. Passionate about guest service and operational excellence.
Languages
- Bengali (Native)
- English (Fluent B1-B2)
- Urdu, Hindi (Conversational)
Work Experience
Restaurant Trainee
- Food service, hygiene, table setup
- 📅 11/07/2024 – Present
Call Centre Executive
- Inbound calls, problem solving, tracking
- 📅 01/01/2023 – 30/06/2024
Customer Service & Teamwork
- Team collaboration, discipline
- 📅 Ongoing
Education
🎓 EQF Level 5 — Hospitality, Restaurant and Tourism
Bangladesh Technical & Software Institute (BTSI)
Duration: 2 Years (19/01/2021 – 18/01/2023)
Residential Operations
On‑the‑job training
Service Excellence
Guest handling & hygiene
Skills
Core Hospitality
- Customer Service 85%
- Restaurant Operations 82%
- Guest Handling 90%
- Hygiene & Safety 88%
Communication & Support
- Communication 87%
- Call Centre Support 80%
- Time Management 80%
- Problem Solving 75%
Contact Me
Send a Message
Contact Details
📞 +880 1620-956666
✉️ himelislammunna@gmail.com
📍 Madaripur Sadar, Bangladesh